All orders are insured against damage or loss. The insurance is free and valid until the order is delivered to the address you have indicated.

Therefore, to guarantee the service, it is your responsibility to effectively collect the order so we suggest contacting our Customer Service and working out a solution if you are unable to pick up your order.

Please note you have 8 days from the delivery of your order to report any anomalies or defects in the items you have purchased.