Returns and Refunds FAQs
- How can I exchange or return an item?
- How do I return an item?
- Can I return an item if I don't have a personal account? (Guest return)
- Is the return free?
- Where can I find my return label?
- My order includes delivery costs. In case of a return, will these costs be refunded?
- How does Store Credit work?
- When will I receive my refund?
- Which documents do I have to print to proceed with my return?
- Which courier do I ship the return with?
- How do I schedule the collection?
- Can I return other items from an order after the first return?
- Why is my return being held at customs in Italy?
- What happens if I return an order I paid with Klarna?
- What if I receive a faulty item?