If you're having trouble completing your purchase, it could be because your credit card requires 3D secure authentication.

This is a safety measure adopted by some banks to protect your credit card from unauthorized online payments.

When you make a payment, you may be asked to enter a temporary password or a security code that will be sent to your phone number, email or banking app. This ensures that you're the authorized user of the card and protects you from possible fraud.

To resolve the issue, we recommend following these steps:

• double-check that you have entered your card details correctly, including the card number, expiration date, and security code;
• make sure that you have sufficient funds in your account and that your card limit is not exceeded, especially if you're using a prepaid card;
• check that your device hasn't activated the screensaver or energy-saving mode and that too much time hasn't passed since you entered your card details;
• contact your bank's customer service to verify if your 3D secure authentication is active and your contact information is up-to-date;
• ensure that pop-ups are not blocked in your browser;
• try deleting cookies from your browser.

If you're still unable to pay, try using another card or payment method.

You can also try using a different device or browser to see if the problem persists.

Make sure that you're connected to a stable and secure network.

If you have exhausted all these options and still can't complete your purchase, please contact our Customer Service with as much information as possible.