Easy Return is a service offered by GIGLIO.COM that allows you to return one or more items through one of our couriers.
You can return your items within 14 days from the delivery date and receive a refund of the price of the items or Store Credits to be used sitewide, with no time restrictions. If your item includes an anti-use tag, please ensure it is fully intact and has not been removed. The anti-use tag is an integral part of the item and a necessary condition for processing a return.
Please note that:
- returned items must be unworn and unused;
- returned items must have the anti-use tag intact and not removed;
- returned items can't be exchanged for another item;
- returned items must be shipped from the same country where you received them.
HOW TO RETURN AS A REGISTERED USER
- Login by clicking on Login with your e-mail and password.
- Click on My Orders to access the history of your orders.
- Select the order containing the item(s) you wish to return.
- Make sure to select the item(s) you intend to return and their quantities.
- Choose the refund option you prefer: a Store Credit for your next purchase or a refund to your bank account.
- If you're returning your item(s) from outside Italy, click on: "Yes, I want to schedule a collection" if you want to print your return label. Remember the collection of your return won't be scheduled automatically.
- Click the Start return process button.
- Download and print the label that you have automatically generated upon completion of the process, by clicking Download the return label.
- If you purchased from an extra EU country, make sure to also download the proforma invoice.
- Check that you have received our confirmation e-mail.
- Contact the courier to arrange the collection of your package.
- You will find the return you generated in the My Returns section.
HOW TO RETURN AS A GUEST USER
If you placed an order as a guest user, click on this link to see your order details or make a return.
If you need further assistance, contact our Customer Service.