{"article":{"id":15271034531729,"url":"https://gigliocom.zendesk.com/api/v2/help_center/en-us/articles/15271034531729.json","html_url":"https://faq.giglio.com/hc/en-us/articles/15271034531729-How-to-return","author_id":11378188949265,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":382,"vote_count":1586,"section_id":14707749386897,"created_at":"2023-05-12T14:42:49Z","updated_at":"2026-09-18T14:20:02Z","name":"How to return","title":"How to return","source_locale":"it","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-04-28T08:35:52Z","user_segment_id":null,"permission_group_id":14088083605137,"content_tag_ids":[],"label_names":[],"body":"

You can return your items in their original condition within 14 days of the delivery date, and receive a refund or Store Credit to use sitewide with no time limit. Please keep in mind items cannot be exchanged. The items to be returned must be shipped back to us from the same country where you received them. 

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We remind you to safely pack the items in their original GIGLIO.COM box. If that's not possible, use a neutral, sturdy box to make sure the items arrive intact.

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If the items are damaged, we will not be able to accept your return.

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All items are equipped with an anti-use tag that protects the item and guarantees the customer that it has not been tampered with. Please ensure that the anti-use tag is intact and has not been removed.

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We cannot accept your return if the items are not in the same condition in which you received them, or if the anti-use tag is missing or damaged. In this case, if you wish to receive the returned item again, please note that the customer will be responsible for the shipping costs.

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Return by registered user

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If you are a registered user, you can track the status of your return directly from your account. To return one or more items:

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  1. go to the My Orders section of your account and select the order;
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  2. select the item(s) you wish to return, explain the reason for the return, and select your preferred return option.
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Return by guest user

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If you are a guest user, you will have to enter the e-mail address you used at the time of purchase and the order number, which you can find in the order confirmation e-mail. 

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Click here to make a guest return.

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Prepare your return

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After completing the online request, prepare your return by carefully following these instructions:

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"}}